Frequently Asked Questions

Since 2005! Urban Woof NYC started as a dog walking service on the Upper East Side. We opened our East 78th Street location in 2018 and our Lexington Avenue location at 95th Street in 2024.

East 78th Street: 314–318 East 78th Street, Monday–Friday 7 AM–8 PM and Saturday–Sunday 9 AM–5 PM. Lexington Avenue: 1476 Lexington Avenue at East 95th Street, Monday–Friday 7 AM–8 PM and Saturday 9 AM–5 PM. Our Lexington reception is closed on Sunday, but existing clients may arrange daycare and boarding drop-off or pickup on Sundays. Please coordinate Sunday service with our team.

Create an account in our online client portal, upload your dog’s vaccination records, and book a $10 Evaluation Day. Our New Clients page explains the process.

Dogs must be up to date on Rabies, DHPP (Distemper/Parvo), and Bordetella. Records must come from your veterinarian, and we require a veterinarian-signed Rabies certificate. Upload records to your client account or ask your vet to email info.urbanwoofnyc@gmail.com.

Dogs must be at least 4 months old. Dogs 8 months or older must be spayed or neutered.

Every new dog starts with a $10 Evaluation Day of up to four hours of supervised play. We observe your dog’s comfort, temperament, and interactions to determine the best fit. Evaluations are offered Monday–Friday, with drop-off by 2 PM. Dogs who display aggression may not be accepted into group daycare.

Every dog is different. The Evaluation Day helps us understand your dog’s personality and whether our group environment is a comfortable, safe fit.

Yes. All dogs must wear a collar with an identification tag.

No. Dogs must be healthy, free of contagious illness, fleas and ticks, and have current vaccination documentation on file. Please contact us if your dog is unwell or your records need updating.

Tell us about any aggression, fears, allergies, medications, or medical conditions before your visit. We assess each dog individually and may decline or discontinue a service when health or behavior presents a safety concern.

For the safety and comfort of the dogs, clients do not enter the play areas.

New York City requires dog licensing. Please keep your dog’s license current. Ask our team if you have questions about the records needed for registration.

Existing clients who have completed registration and passed the Evaluation Day are welcome to walk in during business hours. However, we strongly encourage booking in advance through the app or client portal, which helps us manage attendance and keep playgroups safe and comfortable.

Our climate-controlled playrooms are supervised by our team. Dogs are grouped with attention to size, personality, and energy level.

Yes. Daycare includes complimentary relief walks. You can also add a longer Central Park group walk for an additional fee.

Yes! Our 90-minute Central Park group walks offer additional exercise, outdoor stimulation, and socialization. Ask about morning or afternoon availability and current add-on pricing.

Yes. Half-day daycare is up to 4 hours, Monday to Friday only. See our Pricing page for the current rate.

Daycare packages are valid for 60 days from the purchase date. Packages are non-refundable and non-transferable.

Please arrange pickup by closing time. Pickup more than five minutes after closing may incur a $20 late fee. A delay of one hour or more may result in a full $55 daycare charge; if overnight care is necessary, a $110 overnight charge may apply.

Webcam access is available to clients with an active daycare package during business hours, subject to camera availability. Not every play area is visible, so your dog may be in a different playroom or out for a walk.

Yes. Please reserve boarding in advance through your client portal or by contacting your location.

New dogs must complete an Evaluation Day before their first stay so we can assess their comfort and suitability for our environment.

Boarding includes daytime daycare activities, four complimentary relief walks per day, and an overnight dog handler on site. Medication assistance is available when arranged in advance. Central Park group walks are available for an extra fee.

Yes. A dog handler stays on site overnight with our boarding guests.

Sleeping arrangements depend on your dog’s individual needs, behavior, and your preferences. Many dogs can rest without a crate; for safety or other circumstances, an individual enclosure or separate sleeping area may be used. Dogs exhibiting aggression may require separation.

Please bring enough food for the full stay, portioned into separate bags for each meal. House food is available for $5 per meal. If your dog takes medication, provide sufficient supply and detailed written instructions.

Our team can assist with medications when arranged in advance. Please provide the medication with clear written dosing and administration instructions and disclose relevant medical conditions.

Boarding check-out is noon (12 PM). Pickup after noon adds a full daycare day ($55). For example, Monday drop-off and Wednesday pickup by noon is two nights; Wednesday pickup at 3 PM is two nights plus one daycare day.

Contact us as soon as possible. We will check availability and try to accommodate your dog. Additional charges apply.

Please check with reception before bringing beds, blankets, toys, or other personal belongings. We can explain what is appropriate for your dog’s stay.

Yes. Please book grooming and bath services in advance.

Pricing depends on breed, weight, size, coat condition, styling requests, and the work required. Check our pricing page, or speak with reception for an estimate.

A bath focuses on cleaning and coat care without an overall haircut. Full grooming includes a haircut or styling service. Ask our team which specific services are included with your appointment.

Absolutely. Book a bath-only service if you do not want an overall haircut.

We first assess the condition of your dog’s coat. If safe and feasible, we may offer dematting for an additional charge, but only with your authorization. For severe matting that could cause pain or injury, we will contact you to discuss shaving and request approval before proceeding.

It depends on your dog’s condition and individual needs. Please disclose any health or behavioral concerns before booking. If we can safely provide the service, we may ask you to sign an additional release of liability.

Our Holistic Teeth Cleaning is an anesthesia-free service aimed at removing visible tartar from accessible tooth surfaces while respecting each dog’s comfort and tolerance. We evaluate your dog before performing the service. Pricing starts at $300. This service does not replace veterinary dental examinations, dental cleaning under anesthesia when indicated, or treatment of dental disease.

Dog walking is booked directly with our co-founder, Marcos Santos, rather than through the online portal or front desk. Recurring plans require a minimum of three walks per week, and new clients begin with an in-person meet and greet. Visit our dog walking page to send Marcos a text request.

Yes. We offer both private and group dog walks, depending on your dog’s temperament and needs.

Private walks are available in 30-minute and 1-hour options, and our group walks are approximately 90 minutes. Ask Marcos about other available options.

We do our best to keep your dog with a familiar walker. When someone is unavailable, another member of our team may cover so your dog’s routine continues.

Yes, we walk in rain and snow. Our team will use safety judgment when conditions are severe or hazardous, and will communicate any necessary changes.

Private walks may be a better option. Discuss your dog’s behavior and preferences with our dog walking team.

Our standard cancellation policy requires at least 24 hours’ notice; otherwise the full service fee may be charged. Holiday reservations require at least seven days’ notice to cancel. Contact our team for details about your booking.

No. All sales are final. Services and packages are non-refundable and non-transferable.

No. We do not currently offer multi-dog or family discounts.

Applicable New York State sales tax is added to rates and packages.

Yes. The minimum credit card transaction is $20.

Yes. Urban Woof NYC is bonded and insured. Please contact us if you would like more information about our current coverage.

We will assess the situation, contact you, and take appropriate action, which may include seeking veterinary assistance when needed, consistent with your client agreement and emergency authorization.

Please notify reception in advance and ensure the person picking up your dog is authorized in your client account.